Order Confirmation
As soon as you place the order, an order confirmation will be emailed to you. This means we have received your order and payment. As soon as we receive your order, we automatically reach out to our warehouse to confirm the product is in stock and is available for immediate shipment. In rare cases, if the product is on backorder or unavailable, we will contact you immediately and ask if you would like to wait for the product to become available or have your payment refunded. If the item is available for immediate shipment (1-2 business days) we will submit the order for processing and arrange shipment.
Order Shipment
Most products ship within 1 to 2 business days from the date of your order (unless indicated on the product page). We will send you tracking information as soon as it is available. If you do not receive tracking info within 3 business days of your order, feel free to follow up with us via email. If the item title shows preorder for your country, your order is preorder.
- We ship to within the all the cities in the Australia by AU POST, TOLL, BORDER or Other couriers.
- After the order is processed, allow 4 to 7 business days for the product to reach you.
- Shipping fee calculate on check out page.
Change Order
If you have to change your order after you completed the payment, please CONTACT US for the first time when you realize that. We will reply to you ASAP and try our best to correct it. Please understand that if the item has shipped from the warehouse,the changing maybe will not success,or there is time and cost increase.
Return
We are confident that our LED grow lights will provide you with a spectacular grow, however, if you are not satisfied with your purchase after you receive it, please contact us here. We will work with you to resolve any issues and replace you product(s) or refund your purchase within the terms of this policy. We will do our best to get back to you within one business day regarding your issue.
The customer is responsible for return shipping charges when returning an item(s).
Request return shipping information before returning any merchandise. Contact us before returning any and all items. Items sent back without authorization may not be refundable.
To be eligible for a refund, your item must be: Unused in the original packaging and in the same condition that you received it or in like new condition and free of wear.
All parts (i.e. cords, controllers, hangers) must be present when returned.
Return policy
The light can be returned or replaced within 30 days after delivery, in the precondition of non-artificial damage.
Refunds
Once your return is received and inspected, we will send you an email to notify you about your refund.
If you are approved, your refund will be processed and you will be sent a confirmation. At this point, we the refund is out of our hands and we do not have any control over the speed of the refund. The bank or payment processing service may take up to 3-7 business days to transfer the funds back into your account.
To receive your refund for returning a product that you were not satisfied with, send us a copy of the shipping receipt and we will reimburse you via PayPal.
International shipments: If we ship your light to your country and you fail to communicate with the shipping company to arrange receipt of your package, the shipping company will destroy your package and you will not be refunded from us. Nor will Mars hydro take the item back or reimburse you for the cost of the item or shipping.
Bernard Pols –
The light arrived to my door in 4 days from ordering. Assembly took about 15 minutes and the brightness is next level. My light is suspended about 1.7m above plants and has to be turned down to 25% to avoid burning leaves. The picture does not do it justice as the camera auto adjusts for exposure. Plenty of value for money.
Jared –
I am very happy with the light and the ease of assembly. I am running it at 50% at the moment for my veg cycle and the plants are loving it
Ullvar –
Absolutely perfect! Great price (please, don’t become to expensive ?) for a great product.
You are number one MarsHydro ?
Matthew priest –
Seems to be decent quality
Darren Bielecki –
Awesome
robert haase –
Best light in this spec range in the market right now. Biggest buds I’ve ever grown
Sherry –
Its a big light that shine bright even when your not using it on full light! Im using mines on half and it still lights up the majority of my basement! I bought a 480 watt 4×4 first and was happy with it but since Ive bought 680 watt 5×5 i wish i would of it first because it makes the 480 watt looks small! I will be buying another another 680 watt very soon! My plants are loving it
Ricky Chapple –
Mint works wicked
Scott Pendleton –
Great light easy to assemble. Very happy
Garret –
This light is awesome!!! Now I have the FC-E6500 and it does a HUGE UPGRADE to my garden!!! I couldn’t be happier!! It runs nice and cool with the bar setup and pulls exactly what it says!!! Super bright and a tons of coverage!! Don’t hesitate to buy this Light or any FC-E series!! They are awesome grow lights!!!
GRANDIE –
Great price for a great product and also excellent customer service to help you with any problem you may encounter
Eric palmer –
Value for money
J.E.K. –
This light is fantastic. The light output is perfect for a 120×120 tent. The heat produced is minimal. The price point for the output doesn’t get much better. If you are new to growing and aren’t sure about what to spend money on spends it on a good light. Happy growing.