As soon as you place the order, an order confirmation will be emailed to you. This means we have received your order and payment. As soon as we receive your order, we automatically reach out to our warehouse to confirm the product is in stock and is available for immediate shipment. In rare cases, if the product is on backorder or unavailable, we will contact you immediately and ask if you would like to wait for the product to become available or have your payment refunded. If the item is available for immediate shipment (1-3 business days) we will submit the order for processing and arrange shipment. If the item title shows preorder for your country, your order is preorder. Preorder will ship out in 2 weeks after you placed the order.
Most products ship within 1 to 3 business days from the date of your order (unless indicated on the product page). We will send you tracking information as soon as it is available. If you do not receive tracking info within 3 business days of your order, feel free to follow up with us via email. If the item title shows preorder for your country, your order is preorder. Preorder will ship out in 20 days.
If you have to change your order after you completed the payment, please contact firstname.lastname@example.org for the first time when you realize that. We will reply to you ASAP and try our best to correct it. Please understand that if the item has shipped from the warehouse, the change maybe will not succeed, or there is a time and cost increase.
Mars Hydro wishes that every item is the perfect match for your cultivation. If you don’t feel it’s a good fit, we’ll help you work through it. Contact Mars Hydro Service [email@example.com], we’ll respond within one business day regarding the following policy.
–If the product is in transit and you don’t want it anymore, you can refuse to sign/accept it, then package will return to us automatically, once the return has been received by us, a full refund will be issued within 1~5 business days in your original form of payment.
-Once items received, no return service would be provided. Therefore, if any defects, please contact us within 48 hours upon arrival of items, we’ll offer help.